FAQs
How do I pay for my order?
We accept two online payment methods, either debit or credit cards, or PayPal. You will be redirected to the PayPal login page if you choose the PayPal option.
Can I use my credit card to pay through PayPal?
Yes, you can select the PayPal option and enter your credit card information to complete the transaction.
How secure is my online order?
When using debit or credit cards or PayPal for online shopping, all your information is directly sent to our payment channel provider's (PCI-compliant) network, where your debit or credit card and transaction will be authorized and approved. Your sensitive information such as card number is not sent or stored on our servers.
Are there any hidden fees for my order?
Besides the product prices charged on this website, there are usually external costs, namely taxes. The fee amount depends on local country policies and is collected by local payment channel providers, not by Cool Tracker. You will need to pay this fee, and the final payment amount will be displayed on the result page when you make the payment. For paid subscriptions, they are explained clearly here
How do I track my order?
After you have successfully paid and subscribed to Cool Tracker, order details and account information will be sent to your email in electronic form. Please check your email.
When does my subscription become effective?
Your subscription will become effective immediately after you have successfully paid, and you can access all the features included in your subscription plan.
Why did the price increase after I subscribed to a plan?
Our product utilizes a subscription-based model. To give our customers a better user experience, Cool Tracker offers a trial period at a discounted price. However, after the trial period expires, the platform will automatically upgrade to the formal cycle plan subscription package and deduct the corresponding package fee from your account. (The actual payment price shall prevail.) If you want to cancel your subscription, please follow the instructions. If you have any other questions or disputes, please contact us via email, and we will respond and resolve the issue as soon as possible.
If my renewal payment fails, will it continue to charge me?
If the renewal payment fails, the automatic renewal subscription will be suspended, and your access to Cool Tracker will be stopped until the payment is successful. The system will attempt to deduct the payment again on the next settlement day. Once successful, automatic renewal and access will be restored, and there will be no additional charges.
How do I cancel my subscription?
You can cancel your subscription plan at any time. After logging in to your personal account page, click the "Cancel Subscription" button, and your cancellation will take effect from the next billing date and your subscription for the current month will still be active and available for use.
What if I want a refund?
If the service has not been used or executed before the end of the billing cycle, you can request a refund. If a service has been executed within that month, it cannot be refunded. If it has not been executed and you have complied with the terms, you can apply for a refund within 14 days from the transaction date. If you want a refund, please click this link for details: https://www.cooltracker.net/cancel-subscription
How do I contact the Cool Tracker team?
If you cannot find the answer you need in our FAQs, you can contact the Cool Tracker team anytime as we are available 24/7. Please email us at support@cooltracker.net.
